Shipping policy

Shipping Policy

Where we ship: We currently deliver to addresses within the United Kingdom.

Cost: Free UK standard delivery on all orders. Express options, where shown, are charged at checkout.

Dispatch: Orders are processed and dispatched within 1-3 business days.

Delivery times: Our products are shipped from our overseas fulfilment partners. Most orders arrive within 5-10 days of ordering. Occasionally, particularly during peak periods, an order may take up to 14 days. Delivery estimates are not guaranteed.

Tracking: Tracking details are emailed once your order is dispatched.

Taxes: Any UK taxes that apply are shown at checkout.

Delays: We aren't liable for delays caused by couriers, customs, or events outside our control, but we'll always help you resolve any issue. Just email thecoolingstationco@gmail.com.